Our Commitment to Your Privacy and Data Security

At TURTLEFOX LLC, we value your trust. Protecting your privacy and safeguarding your personal information is our top priority. This Privacy Policy explains how we collect, use, and protect the information you provide when engaging with our website, services, and product lines—including apparel, drinkware, promotional items, paper products, and custom orders.

1. Information We Collect

When you interact with TURTLEFOX LLC, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Order Information: Product preferences, artwork uploads, design files, and order history.
• Technical Information: IP address, browser type, device information, and usage data (e.g., how you interact with our site).
• Communication Data: Messages, inquiries, and feedback provided through email, forms, or customer service.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing Orders: To confirm, fulfill, and deliver your custom merchandise.
• Customer Service: To answer questions, resolve issues, and provide updates.
• Improving Our Services: To analyze trends, refine our product offerings, and enhance your online experience.
• Marketing (With Consent): To send you promotions, seasonal offers, and updates you’ve opted into.
• Legal & Security Purposes: To comply with laws, prevent fraud, and ensure secure transactions.

3. Sharing Your Information

We respect your privacy and never sell your personal data. We only share information when necessary to:

• Service Providers: With trusted third-party vendors (e.g., shipping carriers, payment processors) who help us fulfill orders.
• Legal Compliance: When required by law, court order, or government authority.
• Business Operations: In case of mergers, acquisitions, or restructuring, where customer data may be transferred responsibly.

4. Data Security

We take proactive measures to protect your information, including:

• Secure Socket Layer (SSL) encryption on our website.
• PCI-compliant payment processing.
• Restricted access to personal information within our team.
• Regular monitoring for potential vulnerabilities.

Despite these efforts, no method of transmission or storage is 100% secure. We encourage customers to use strong passwords and exercise caution when sharing information online.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve site functionality.
• Remember preferences (like cart items).
• Analyze site traffic for better performance.
• Personalize your browsing experience.

You may disable cookies through your browser settings, though certain site features may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us (see Section 9 below).

7. Children’s Privacy

Our services are not directed at children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal data from children. If we learn we have collected such information, we will promptly delete it.

8. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before providing personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

📧 Email: TURTLEFOXLLC@gmail.com
📞 Phone: 517-410-0202
📍 Mailing Address: 5180 Hawk Hollow Drive East, Bath, Michigan 48808, United States

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Updates will be posted here with a revised “Last Updated” date.

We literally have thousands of more items that aren't pictured or listed due to the gigantic product range we have access to. If you don't see what you're looking for, reach out and we'll get it for you!