🔄 Return & Exchange Policy | TURTLEFOX LLC
Shop with Confidence. We’ve Got You Covered.
At TURTLEFOX LLC, we want you to be 100% satisfied with your order. Whether it’s custom apparel, promotional items, drinkware, or paper products, our goal is to make sure your merch brings joy, not stress. If something isn’t right, we’ll work with you to make it right.
Return Conditions
Standard Products (non-customized items):
Eligible for returns or exchanges within 30 days of delivery.
Customized/Personalized Products:
Because these are made uniquely for you, returns are only accepted if:
- The item arrives damaged or defective.
- There’s a printing or production error on our part.
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Step 1: Contact Us
Email us within 30 days of receiving your order. Include your order number, photos of the issue (if applicable), and a brief description.
2
Step 2: Approval
Our team will review your request and confirm eligibility within 2–3 business days.
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Step 3: Return Shipping
- If the error is on us (wrong item, printing mistake, defect), we’ll cover return shipping or send a replacement at no cost.
- If you’re returning for other reasons (wrong size, changed mind), you’ll be responsible for return shipping.
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Step 4: Refund or Replacement
Once your return is received and inspected, we’ll issue a refund to your original payment method or send your replacement within
7–10 business days.
🛠️ Our Quality Promise
Every product goes through a careful quality check before it ships. If there’s ever an issue with craftsmanship, print, or durability, let us know—we’ll always stand behind our work.
💡 Pro Tips Before You Order
- Double-check sizes and proofs before final approval on custom designs.
- Review your order confirmation email to make sure all details are correct.
- Reach out to our team—we’re happy to answer questions before production begins!
🚫 Non-Returnable Items
- Final-sale or clearance items
- Digital products (e.g., templates or downloads)
- Items returned after the 30-day window
- Products damaged due to misuse, wear, or accidents
📬 Need Help?
Contact our
Customer Care Team:
TURTLEFOX LLC
5180 Hawk Hollow Drive East, Bath, Michigan 48808, United States
✨ At TURTLEFOX LLC, your satisfaction matters. Because the memories you’re making deserve to be memorable for all the right reasons.
We literally have thousands of more items that aren't pictured or listed due to the gigantic product range we have access to. If you don't see what you're looking for, reach out and we'll get it for you!
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5180 Hawk Hollow Drive East, Bath, Michigan 48808, United States
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